DELIVERY & RETURNS
Classic Becca uses Royal Mail 2nd Class for delivery of goods. Items will be posted 1-2 days after purchase and will arrive within 5 days after that for 2nd class services unless there are any problems with the delivery service.
Upgraded postage will be 1st Class or Tracked and should arrive within 1-3 days.
We currently only deliver to the UK, if you are outside of the UK and would like to purchase anything from our shop contact us on becca@classicbecca.com to discuss whether or not we can arrange shipping for you. You can also go to www.etsy.com/shop/classicbecca for international shipping.
For the UK
Free delivery in the UK Royal Mail 2nd class postage
Availability
Every attempt is made by Classic Becca to keep its stock levels accurate and fully up-to-date. Unfortunately, there may be rare occasions when our stock management system believes there to be availability on an item within the business, when physically we are out of stock. Where a stock error occurs we will endeavour to locate the item in our store for you. We will notify you as quickly as possible to establish whether you wish to proceed with your remaining order and whether you would like to replace the unavailable item with any other. We may also be able to ‘split’ your order in such circumstances and send any missing items separately free of delivery charge.
RETURNS & REFUNDS
Classic Becca Return Policy
We genuinely hope you are delighted by the design, quality, originality and value of our product. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. To help us achieve this, we would ask you to take a moment to read the information provided below.
Contact
Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us on +44 (0) 7813 661 631, or email becca@classicbecca.com
Return Periods
We hope that you love everything that you order from us, but don't worry if something isn't quite right. You have 14 days to return any items bought at full price. Items in any sale are not permitted for a refund. We'll give you a full refund by the same method you used to pay, and all we ask is that items are returned clean, unused and have all their tags or labels on.
Non Returnable Items
For reasons of hygiene, we cannot accept the return of certain items including earrings. We are also unable to accept returns for bespoke orders.
Important Returns Information
All goods will be inspected on return. Please note that items returned worn, odoured, stained, with perfume, make-up or deodorant stains and/or odour, washed, or handled inappropriately, or returned outside of the 14 day returns period will not be accepted and will be returned to the customer.
Classic Becca ensures all items are checked thoroughly for any defects before dispatch, but we also advise that customers check goods on receipt and let us know if goods are received faulty or damaged immediately.
Unfortunately, in the interest of security, refunds can only be made to the card used in the original transaction.
Reasonable Care
Customers are legally obliged to take reasonable care of the items they order whilst they are in their possession. If you have purchased items from Classic Becca, the following applies:
- you can open the packaging to look at the products you have ordered.
- you must not use products to put makeup/creams/perfumes in or near which may leave a scent or marks on the products.
- you must protect the products from smells such as smoke or cooking.
If you fail to take reasonable care of unwanted items before returning them to us, we will not accept your return and you will not be eligible for a refund.
Return by Post
The bag or box in which your original order arrived in can be re-used - please seal securely with parcel tape before posting.
Please be sure to complete the following
- enclose all items you wish to return (in their original condition and packaging or suitable other)
- make sure our returns address is clearly displayed on the outer package and the package is carefully sealed.
Returns should be sent to:
Classic Becca
31 Eve Road
TW7 7HS
We are unable to accept responsibility for returned items until received by Classic Becca. Until this point the items remain your responsibility. We strongly advise therefore that you use registered post and retain proof of postage, when returning items. We also advise that you return items via a service with appropriate insurance in order that you are sufficiently covered should your items get lost on their way back to us. We will assist with any insurance claims via Royal Mail or other courier services in any way that we can, however please note that we are unable to refund goods that we have not received. We also cannot accept responsibility for goods damaged in transit during their return to us.
Refunds, Postage & Packing (P&P) and Additional Payment
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their payment card.
Where items have been returned in order to exchange for other items, we will need to contact you in order to place a new order for the new items. The original order will be refunded, and the new order will be debited and issued with a new reference number. Please see the important notes in the paragraph below on how this will be completed.
However, in cases where the value of the items chosen for exchange is greater than the value of your returned items, we will need to contact you to organise additional payment. It is important therefore that you provide your principal contact telephone number on the returns form.
Returned items which are accepted as faulty by Classic Becca or items that we incorrectly despatched to you will be refunded in full. We will also include a refund for double the value of the original p&p charged by us. This is to cover the cost incurred by you when returning the faulty items.